FAQ

PaymentsShippingReturns/ExchangesWholesaleCustomized Orders

Q: What are your payment options?

A: Interac E-transfers.  If you are not familiar with interac e-transfers, please visit www.interac.ca/en/interac-e-transfer-consumer.html for more information. If you’re familiar with interac e-transfers, set up a recipient with the following information:

    • Name: Whatever you want
    • Recipient E-mail: info@thegrizz.green
    • Security Question: Corner color?
    • Security Answer: Green.
      Once the recipient is set up, send us your order’s total amount, with your order # included in the notes. Within 1 business day of your payment, your order will be sent out. Tracking number and a confirmation will be sent to you via e-mail.

Q: Where do you ship to?

A: Anywhere in Canada, only.

Q: What are your shipping rates?

A: There are two flat-rate options available: 

    • Expedited Post (may take up to 7 business days, tracking included)
    • XpressPost (1-3 business days, tracking included)

Q: What if my order is undelivered/lost?

A: This has never happened, but “never say never”. If this is the case, we will resend your order as long as you pay for reshipment costs. Tracking is *always* included with us.

Q: Do you accept returns or exchanges?

A: Yes, we like to keep customer satisfaction as top priority. Buyer is responsible for return shipping fees though. Upon the return being received, it will be inspected before a FULL REFUND or a replacement is issued to the customer, as per agreed upon terms.

Q: Do your vapes have some kind of warranty?

A: The clearomizer (510 thread) batteries don’t come with a warranty besides the manufacturer’s warranty, but certain flower/extract vaporizers will come backed by our own 1 year worry-free warranty when stated.

We’re not resellers (besides the hardware), which means we make all of our consumable products.

Almost every product on our menu is available for bulk/wholesale purchases.

Please feel free to submit your inquiry through the contact us page.

Thank you for your interest.

Since all the canna-goods are manufactured in-house, with a small-batch approach, we welcome requests for customized products.

What would you customize you ask?

Perhaps you’d like a chocolate bar which is 4:1 THC:CBD, but you don’t see it on our menu – shoot us an inquiry!

Perhaps you like our honey, but would like a full-spectrum variant made with added CBD – shoot us an inquiry!

How can you shoot us an inquiry? Visit the contact us page!